One-Time Passcode Security for your Credit and Debit Card

One-time passcodes (OTP) will be sent to your mobile phone when our system detects the need for additional security when shopping online. This will help ensure the transaction belongs to you. If you receive a request for an OTP, check your mobile phone for a text containing the passcode and then enter it where prompted online. If you don’t enter the correct passcode, your transaction will not be processed. Contact us directly at 507-535-1460 to help resolve the issue.

One-time passcodes will not apply to most transactions. This extra authentication step is just a sign that our security measures are working to verify your online purchases and keep your accounts safe. Please make sure MEFCU has your current mobile phone number on file to ensure the passcodes are delivered correctly.

Please read these terms and conditions in its entirety to ensure that you fully understand prior to using this service. By using this service, you are agreeing to the terms and conditions listed below.

Terms and Conditions:

1. When making an online transaction that requires OTP, the OTP will be sent to your mobile phone number already registered at MEFCU via SMS. You must then enter your OTP to complete your transaction on the page of your device’s screen when transacting online. Registration for OTP service is not required. If you are not able to enter the OTP, or authentication via this service fails, the merchant online will reject your card for this transaction. You agree that Mayo Employees Federal Credit Union is not responsible for the rejection by such merchant to accept your card payments on the basis of this.
2. By using this OTP service:
   a. You agree to provide your data required for the transaction authorization process in the use of this OTP service.
   b. You agree to keep the confidentiality of your card number or personal information that you have entered to this service. If you give someone else your passcode, you will be responsible for all claims, losses and other consequences relating to all transactions that have taken place using this service.
   c. You understand that OTP service can be used only for transactions at the merchants online that have 3DS Secure.
   d. You agree that the Credit Union is not liable for losses arising from your failure to comply with these terms and conditions.
   e. You understand that messages and data rates may apply for using this service.